Returns & Refunds
CamoCrowd.com Return and Refund Policy
At CamoCrowd.com, we strive to provide our customers with the best possible shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand how returns and refunds are handled.
1. Return Eligibility
- Timeframe: Items can be returned within 30 days of delivery.
- Condition: Products must be in original condition, unused, and in the original packaging, including all tags, manuals, and accessories.
-
Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Customized or personalized products
- Clearance or final sale items
- Health and hygiene products (e.g., masks, undergarments)
2. Return Process
To initiate a return:
- Contact Us: Email us at support@camocrowd.com with your order number, the item(s) you wish to return, and the reason for the return.
- Approval: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Policy
- Processing Time: Refunds are processed within 5–7 business days after the returned item is received and inspected.
- Refund Method: Refunds will be issued to the original payment method. Please note that credit card refunds may take additional time depending on your card issuer’s policies.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error or a defective product.
4. Exchanges
- Product Exchanges: If you need a different size, color, or replacement for a defective product, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us at support@camocrowd.com within 7 days of delivery.
- Provide a description of the issue and attach photos for verification.
- Once confirmed, we will arrange a replacement or refund at no additional cost.
6. Cancellations
- If the order has already been shipped, you will need to follow the return process.
7. Important Notes
- Returns without prior authorization (RMA) will not be accepted.
- We recommend using a trackable shipping service, as we are not responsible for lost or stolen packages during the return process.
- Refunds may be denied if the returned item is not in its original condition.
8. Contact Us
For questions or assistance with returns and refunds, please contact our customer service team:
- Email: support@camocrowd.com
- Phone: (631) 729-8182
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We value your satisfaction and are committed to resolving any issues as quickly and efficiently as possible. Thank you for choosing CamoCrowd.com!
